Exchanges and Returns

EXCHANGE AND RETURN POLICY – CAPICILIN ONLINE STORE

 To ensure transparency and a good shopping experience, all exchange or return requests must be made exclusively via email: contato@mutari.com.br

⚠️ Products returned without prior notice, after the deadline, with signs of use, or missing items/accessories will be sent back to the customer without consultation.

Upon receiving the order, refuse delivery if:

  • The packaging is open or damaged;

  • The product is damaged;

  • The product is not in accordance with the order;

  • Accessories are missing.

If the order is still received, contact us immediately via the email address provided above.

 

 

 

1. WITHDRAWAL / REPENTANCE OR EXCHANGE

 

Conditions:

  • Request period: up to 7 (seven) calendar days after receipt. Requests made after the deadline will not be accepted.

  • The product must be:

    • In its original packaging;

    • Without signs of use;

    • With the seal intact;

    • Accompanied by invoice, manual, and accessories.

In case of violation, missing items, or signs of use, MUTARI is exempt from accepting the return, issuing a refund, or making an exchange.

Refund and shipment of the new product:

  • The refund will only be processed after analyzing the product's condition.

  • The refund will be issued using the same payment method used for the purchase.

  • After we receive and validate the product, the new order will be released within up to 30 days, following the standard Correios delivery time for the region.

  • The shipping cost for return/exchange is the customer's responsibility, except in case of an error by MUTARI.

 

 

 

2. DEFECTIVE PRODUCT

 

Conditions:

  • The request must be made within 7 calendar days after receipt.

  • The product must be sent:

    • In its original packaging;

    • Without signs of use;

    • With invoice, manual, and accessories.

  • All products will undergo a technical analysis.

  • If no defect is found or if the above conditions are not met, the product will be returned to the customer, with shipping paid by the consumer.

  • If the defect results from misuse, the product will also be returned to the customer, according to the technical report.

  • Even within 7 days, MUTARI may choose to repair the product, as provided by the Consumer Protection Code.

Deadline:

  • The deadline for exchange or return due to defect is up to 30 days after MUTARI receives the product, plus the delivery time.

 

 

REFUSAL OF DELIVERIES

If the customer refuses to receive the order without a reason related to defect or damage, a new shipment can be made, but the shipping cost will be the customer's responsibility.

 

 

If you need support, please contact our team via email: contato@mutari.com.br